FAQ

Frequently Asked Questions

Where do you ship from?

We ship from our warehouse in China.

How long does shipping take?

From order to arrival typically takes 14–21 days (processing plus transit). Exact timing can vary by destination and customs.

What do you sell?

ZiziPaw sells pet toys and care essentials for US pet parents: dog toys, cat toys, grooming tools, collars and accessories, and compact pet beds.

Do you sell electric or sound toys?

No. We focus on non-electric, non-sound toys and practical everyday pet products.

How do I contact you?

Email lucyhan88888@outlook.com. Please include your order number if you have one. We usually reply within 1–2 business days.

What is your return policy?

See our Shipping & Returns page for full details on returns, exchanges, and damaged items.