Refund policy

RETURN AND REFUND POLICY

Last updated: October 17, 2026

Thank you for shopping at ZiziPaw (https://www.zizizi.shop).

This Return and Refund Policy explains how returns, exchanges, and refunds work for orders placed on our Site. We currently sell to and ship to customers in the United States. Orders ship from our fulfillment location in China.

RETURN WINDOW

You may request a return or exchange within 14 days of delivery for unused items in original condition and packaging (tags attached if any).

To start a return, you must contact us before sending anything back. Please wait for our confirmation and return instructions.

HOW TO START A RETURN

Email lucyhan88888@outlook.com with:

1. Your order number
2. Reason for return
3. Photos if the item arrived damaged, defective, or incorrect

We will reply with return instructions and next steps. Do not ship a return until we confirm.

WHAT WE DO NOT ACCEPT

We generally do not accept returns of:

- Used, washed, damaged (by customer), or pet-soiled items
- Items not in original packaging when packaging is required for resale
- Final-sale / clearance items clearly marked as non-returnable
- Items returned without prior authorization
- Products returned after the return window has closed

For hygiene and safety reasons, used grooming or personal-care style pet products may not be eligible for return once opened or used, except where the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR WRONG ITEM

Contact us within 48 hours of delivery at lucyhan88888@outlook.com with:

1. Your order number
2. Photos of the package, product, and any damage or error
3. A short description of the problem

We will arrange a replacement or refund as appropriate after we review your report.

RETURN SHIPPING

- Our error (wrong item, defective, or damaged in transit with proof): we cover return shipping or send a replacement.
- Change of mind / preference / sizing preference: the buyer pays return shipping unless we offer a free-return promotion at the time.

Because we ship from China to the United States, international return shipping can take time and may cost more than domestic U.S. returns. Please follow the instructions we send so the package can be received and inspected.

REFUNDS

After we receive and inspect the returned item, eligible refunds are issued to the original payment method. Processing typically takes about 5–10 business days after we approve the return; your bank or payment provider may take additional time to show the credit.

- Product price: refunded for approved returns that meet this Policy
- Original outbound shipping fees: refunded only when the return is due to our error (wrong, defective, or damaged item)
- Return shipping paid by the buyer for change-of-mind returns: generally not refunded

We reserve the right to refuse a refund or reduce the refund amount if the returned item is not in the condition required by this Policy.

EXCHANGES

If you want an exchange for a different size, color, or product, email lucyhan88888@outlook.com. Exchanges depend on stock availability. In some cases we may ask you to return the original item and place a new order.

LATE OR MISSING REFUNDS

If you have not received a refund you expected:

1. Check your bank or payment provider account again
2. Contact your payment provider
3. Email lucyhan88888@outlook.com with your order number and we will look into it

PROCESSING AND RESPONSE TIME

ZiziPaw is a small business. The owner also works a day job, so replies and return processing may occasionally take longer than a large retailer's turnaround. We aim to respond to return requests within a few business days and appreciate your patience.

CONTACT

Questions about returns or refunds:

Email: lucyhan88888@outlook.com
Website: https://www.zizizi.shop