Shipping policy

SHIPPING POLICY

Last updated: October 17, 2026

This Shipping Policy explains how ZiziPaw (https://www.zizizi.shop) ships orders. We currently sell to and ship to customers in the United States only. Orders ship from our fulfillment location in China.

WHERE WE SHIP

- Destination market: United States
- Origin: China (orders ship from our fulfillment location in China)

We do not currently ship to addresses outside the United States. If you place an order with a non-U.S. shipping address, we may cancel the order and refund eligible charges.

PROCESSING TIME

After payment clears, we prepare and hand packages to the carrier as soon as reasonably possible. Typical processing is about 1–3 business days, but it may take longer because ZiziPaw is a small business and the owner also works a day job. Weekends and holidays can add delay.

You will receive a confirmation when your order is placed and tracking information when it becomes available after shipment.

TRANSIT TIME (AFTER SHIPPING)

Standard transit from China to addresses in the United States is typically about 14–21 business days after the order ships.

Important:

- These times are estimates, not guarantees.
- Customs clearance, local carrier conditions, weather, peak seasons, and public holidays can add delay.
- Tracking may show limited updates while a package is in international transit.

SHIPPING COST

Shipping cost (if any) is shown at checkout based on your address and order details. Free-shipping offers, if any, will be stated on the product page, cart, or checkout.

TRACKING

When your order ships, we email a tracking number when the carrier provides one. Use it on the carrier's tracking page. If tracking does not update for an extended period after the first scan, contact us at lucyhan88888@outlook.com with your order number.

CUSTOMS, DUTIES, AND TAXES

International shipments from China to the United States may be subject to import rules. Any import duties, taxes, or brokerage fees charged by U.S. Customs or carriers are generally the buyer's responsibility unless we clearly state otherwise before you pay.

WRONG OR INCOMPLETE ADDRESS

Please double-check your shipping address at checkout. Extra costs from a wrong or incomplete address (return to sender, re-ship, storage) may be charged to the buyer. We are not responsible for delays or non-delivery caused by an address error you provided.

FAILED DELIVERY AND LOST PACKAGES

If a package is returned to us because of a failed delivery, we will contact you about options (re-ship with additional postage if needed, or refund of eligible amounts after deduction of return/shipping costs).

If a package appears lost after an unusually long time with no meaningful tracking updates, email lucyhan88888@outlook.com. We will work with the carrier to investigate and, where appropriate, offer a replacement or refund according to the facts of the case.

FORCE MAJEURE

We are not liable for shipping delays caused by events beyond our reasonable control, including carrier disruptions, customs holds, natural disasters, strikes, epidemics, or government actions.

CONTACT

Shipping questions:

Email: lucyhan88888@outlook.com
Website: https://www.zizizi.shop